Legal notice

Seller
XENO

Representative
Onose Ryusei

address
1526-67 Kiwadajima, Nikko-shi, Tochigi 321-2345, Japan

Phone Number
+81 80-8819-2435

Email Address
future.xenoa@gmail.com

Sales Price
Prices are listed on each product page.

Additional Fees
Shipping fees, customs duties (for international orders), and bank transfer fees may apply.

Delivery Time
All items are made-to-order.
Orders will be shipped within approximately 5–6 weeks after purchase.
Please note that production time may vary.

Payment Methods and Timing
• Credit card, Shop Pay, and other available payment methods
• Payment is confirmed at the time the order is placed.

Refund & Return Policy
• Returns or exchanges are not accepted unless the item is defective.

• Due to the nature of titanium, resizing or size adjustments are not possible after production.
Please carefully measure your ring size before placing an order.

• We cannot accept returns or exchanges due to incorrect sizing.

• Colors may appear slightly different depending on lighting conditions and monitor settings.

• Due to the nature of materials and handmade processing, each piece may have slight variations in color and finish.

• If the item is defective, please contact us within 7 days of delivery.

Return Shipping Policy
• Shipping costs for defective items will be covered by our store.

 

Seller

XENO

Responsible Representative

Onose Ryusei

address

321-2345, 1526-67 Kiwadajima, Nikko City, Tochigi Prefecture, Japan

phone number

+818088192435

email address

future.xenoa@gmail.com

Selling price

The price is listed on each product page.

Necessary charges other than the product price

Shipping costs, customs duties (for international shipments), bank transfer fees, etc.

Product delivery period

Since these items are made to order, they will be shipped within 5-6 weeks of your order.

(The order may vary.)

Payment method and timing

• Credit card, Shop Pay, and other payment methods

Payment will be finalized when you confirm your order.

Refund Policy and Return Period

Except in cases where the product is defective, we do not accept returns or exchanges.

Due to the characteristics of titanium material, size changes or adjustments cannot be made after ordering.

　Please be sure to measure your size accurately before purchasing.

Please note that we cannot accept returns or exchanges due to incorrect sizing.

- The color of the product may appear slightly different from the actual product depending on the shooting environment and your monitor settings.
　There is a match.

Due to the characteristics of the materials and the handcrafted nature of the product, there may be individual differences in color and hue. Please understand this in advance.

If the product is defective, please contact us within 7 days of receiving the item.

Return and Shipping Policy

- In case of defective products, we will cover the cost.